With multiple sites and a need for both self-service and over-the-counter cafeteria areas, the Trust contacted Aureo to provide a solution that would meet the demands of both medical staff and visitors.
Aureo Case Study
Western Sussex Hospital NHS Trust cafeteria areas
Replacing the existing provision with a range of coffee machines, Aureo were tasked with answering the Trusts need for close budgetary control alongside a high quality product.
Existing coffee machine providers had fallen below expectation and the Trust’s commissioning team were keen to improve and update the hardware to cater for the public’s increasing taste for speciality coffee drinks. Offering same day call outs for engineering issues demonstrated Aureo’s belief in the strength of product provided. The ability to offer next day delivery for consumable items meant that the 24 hour nature of the hospital’s needs would be adequately met. In addition, the Trust was able to take advantage of a short term rolling contract that better suited their need for flexibility; service delivery is often lacking when long term contracts are enforced.
There may be no greater reward than complete client satisfaction. Ensuring service continuity and timely engineers to install and maintain the machines means that Aureo does its best to over-deliver for a valued customer. The Trust is reaping the benefits of the association through higher and more efficient output. Aureo are proud to have now been invited to become the provider for an additional site.
Development of provision
The Trust has trialled further services from Aureo and is looking for solutions elsewhere in the hospital.