With multiple sites and a need for both self-service and over-the-counter cafeteria areas, the Trust contacted Aureo to provide a solution that would meet the demands of both medical staff and visitors.

Aureo Case Study
Western Sussex Hospital NHS Trust cafeteria areas

Replacing the existing provision with a range of coffee machines, Aureo were tasked with answering the Trusts need for close budgetary control alongside a high quality product.

Maintaining standards

Existing coffee machine providers had fallen below expectation and the Trust’s commissioning team were keen to improve and update the hardware to cater for the public’s increasing taste for speciality coffee drinks. Offering same day call outs for engineering issues demonstrated Aureo’s belief in the strength of product provided. The ability to offer next day delivery for consumable items meant that the 24 hour nature of the hospital’s needs would be adequately met. In addition, the Trust was able to take advantage of a short term rolling contract that better suited their need for flexibility; service delivery is often lacking when long term contracts are enforced.

Service continuity

There may be no greater reward than complete client satisfaction. Ensuring service continuity and timely engineers to install and maintain the machines means that Aureo does its best to over-deliver for a valued customer. The Trust is reaping the benefits of the association through higher and more efficient output. Aureo are proud to have now been invited to become the provider for an additional site.

Development of provision

The Trust has trialled further services from Aureo and is looking for solutions elsewhere in the hospital.

What people are saying about Aureo

Thank you for all the work you and your team do, ensuring our plants are cared for and providing suitable replacements when required.
The installation was really smooth, and we are pleased with the new machine. Thanks for your time with this.  I will make sure we are in touch when the review of coffee machines happens.
I have been dealing with Aureo for many years, always found them to be competitively priced and easy to deal with, the customer service is always excellent. I would have no hesitation in recommending Richard and his team.
Thank you for the biscuits, what a suprise. Its always a pleasure doing business with Aureo.
The feedback is very positive; the staff appreciate the new options available and the pleasant new machines.
I just wanted to thank you for your hard work and support over the last couple of weeks during my absence in arranging for the installation of our new vending machines.
All has gone smoothly. Thank you for making our machine switch over so easy.
The coffee machines are operating very well and are a joy to clean as the process is so much easier than the previous models
Just a quick thank you for our new machine, it is proving to be quite the success! Thank you to you and Gary for your help and efficient service
The service we have received so far has been second to none and the quality of the drinks and the machine itself is of a really high quality. I’m just sorry it took us so long to get around to making a change with the hot drinks we provide to staff!
We have had the coffee machine installed now for less than a week on a trial basis.  I don’t think there’s any way our staff will let us hand this back now!
What a transformation!  Real plants in our new offices have been very enthusiastically received by all our staff and visitors and have created a positive improvement to the overall atmosphere.  Thank you Aureo!
Our bottled water has been supplied by Aureo for several years now. Their staff are friendly, they provide an efficient service and fast delivery. On many occasions, we have received our delivery within hours of ordering.
The plant displays and your service levels are a distinct improvement to our old provider – my only regret is that we didn’t switch earlier.
Having used Aureo’s services for some time, I have found them to be professional, prompt and always reasonably priced. Their service is very good and the new Flavia Coffee machine we have installed is a big hit with our customers.
I’m so sorry, I have just realised that I didn’t say a huge thank you for the wonderful plants that you arranged so quickly for us. Everyone was really impressed, they do look great. Thank you!
Aureo provide an excellent service. They always deliver our order next day without exception. The staff are very friendly and helpful. They have a wide selection of products to choose from which we can offer our clients. Thank you.
I just wanted to say thank you for our plants – they arrived this morning and look really good. I have already had comments from staff and also our building manager who may be contacting you regarding changing her supplier!
We have been using Aureo to provide hot water for our staff refreshments for the past two years; we have found this method an excellent alternative to boiling kettles which tend to be uneconomic and time wasting.
I have just arrived back in the office to see our new plants, they look very nice :) very pleased!! Thank you
Just wanted to say over the past four years, the service we have received from Aureo has been second to none.  We would thoroughly recommend Aureo as a company with first class customer service. Many thanks